Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at somnalabs@outlook.com. Once we review your request, we'll provide you with the return instructions and address. Do not send items back without contacting us first, as return addresses may vary depending on the fulfillment location.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect. We'll evaluate the issue and make it right — in many cases, a replacement or full refund will be issued without requiring a return.

Exceptions / non-returnable items We do not accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return the item and, once accepted, place a new order.

European Union — 14-day cooling off period If your order is shipped to the EU, you have the right to cancel or return within 14 days for any reason. Item must be unused, with tags and original packaging.

Refunds Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at somnalabs@outlook.com.