Shipping policy
SHIPPING POLICY
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Delivery Times Estimated delivery times vary depending on your location:
- United States & Canada: 7–15 business days
- Europe: 10–20 business days
- Rest of the world: 15–30 business days
Please note that these are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier conditions, or other factors outside our control.
Shipping Costs Shipping costs are calculated at checkout based on your location and order details.
Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update.
Customs & Import Duties International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at somnalabs@outlook.com and we will investigate with the carrier on your behalf.